Protecting our customer’s personal data is important to AKD Satellite Communications Ltd (AKD Sat-Comm). We’re committed to keeping your personal data safe and confidential both online and offline This Privacy Statement sets out how we collect, use, store, share and protect your personal data in compliance with Data Protection legislation. As part of our GDPR Readiness activities and as required by the regulations we are updating our analysis of processing activities as part of our continuous review of how personal information is handled across our business operations, products and services.
We offer a wide range of products and services globally across several industries such as Broadcast, Maritime, Telecommunications and Defence.
What data do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. The type of data we collect is information you’ve provided to us.
How do we use your information?
We may use the information we collect from you when you register, meet at trade shows, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website to better serve you.
- To quickly process your transactions.
How do we protect your information?
We are committed to protecting your personal data and to implementing appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage. We do not use vulnerability scanning and/or scanning to PCI standards. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
In accordance with your marketing preferences, from time to time we may provide you with information on our products and services. Legal Basis: The processing is necessary for our legitimate interests. It is within AKD Sat-Comm’s legitimate interest to provide you with information on products and services including information that we have tailored to your interests and improve our Product & Services.
If you wish to change your marketing preferences, you can do so at any time by emailing us at email@example.com.
We may gather statistical and other analytical information of all visitors to our website including cookies and click trails. We use the data gathered to get a better understanding of where our visitors come from and to help us better design and organise our website.
Legal Basis: The processing is necessary for our legitimate interests.
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
Third Party Disclosure – Sharing your information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links – Managing Third Party Processors
We partner with and are supported by service providers. We will make personal data available to our service providers only when necessary to fulfil the services they provide to us, such as software, system and platform support; direct marketing services; cloud hosting services; advertising, data analytics; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.
Retention of your data
We will retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet the legal and business requirements of managing your customer account and experience with us. In determining data retention periods, we consider local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it
Your Rights – Lodge a complaint
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. Further information can be found at the following websites
Right of access
You have the right to be provided with details of the processing of your personal data and to obtain a copy of the personal data we hold about you. Please email firstname.lastname@example.org for further information.
If the personal data we hold on you is inaccurate or incomplete you have the right to rectify such personal data and we would encourage you to ensure the personal data we hold on you is kept as up to date and accurate as possible. If you wish to change your marketing preferences, you can do so at any time by emailing us at email@example.com If you receive email communications from us about our products and services or your activity on the platform and don’t want to in the future, please use the unsubscribe link within the email and we will stop sending you this information
In certain circumstances you have the right to request the deletion of your personal data where there is no compelling reason for us to continue processing it.
In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the relevant competent supervisory authority, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay. It will be our policy to notify the users via email
AKD Satellite Communications Ltd, Unit 3 Acorn Business Centre, Oaks Drive, Newmarket, Suffolk, CB8 7SY
T +44 (0)1638 515000 E firstname.lastname@example.org